Payment and delivery

  1. Payment Methods:  Cash On Delivery ( COD ) payment is an available payment method that allows buyers to pay for their cash order at the time of delivery.
  2. Confirmation:  We will send you an order confirmation with information about your purchase via e-mail once we receive your order. We recommend that you save your order confirmation if you need to contact Customer Service.
  3. Delivery Methods: 
    The courier will deliver your parcel between 8:00 and 18:00, Monday – Saturday. Signature may be required upon receipt.
    The courier will send you a text message confirming the delivery of that day.
    Shipping costs are €5 and free of charge for orders over €50.
  4. Delivery time: The normal delivery time is 2-5 business days from the day the order was placed.
  5. RETURN AND EXCHANGE POLICY: If you change your mind about the products you have purchased from us, we can return the purchase price or exchange these products under the following conditions:
  • Item (s) must be returned within 30 days of purchase, along with proof of purchase.
  • Product (s) must be incomplete, washed or otherwise unused with all the original labels attached.
  • If you request a refund, the purchase price (excluding shipping charges) will be refunded using the original payment method as soon as we receive the returned item back and confirm that it meets the above requirements, so make sure you’ve republished it back to us in due course.

You have received a wrong or damaged product: If something is defective or not described correctly or differently from the sample presented, we will happily satisfy our legitimate and good physical obligations, which may include reimbursement of the purchase price and shipping charges or the provision of a replacement item provided return of the item within a reasonable time with proof of purchase. Shipping costs can not be refunded if other items appear on the original invoice that you do not return.

Do you have any questions?

Contact us: +302311320079 , sales@onlinesportzone.com